About us

Trade name: HEAD LOCK
Phone number: 0175-23-6347
Physical address: 2-5-15,KOGAWA-MACHI, MUTSU, AOMORI, 0350071, JP

Founded in 2003. A clothing store located on the Shimokita Peninsula at the northernmost tip of Honshu.

Founded in 2003.
A clothing store located on the Shimokita Peninsula at the northernmost tip of Honshu.

About payment - within Japan

credit card

  • VISA, MASTER, AMEX, and JCB are accepted.
  • Payments are made in one lump sum.
  • Depending on your credit card company, you may be able to change to split payment after use, so please check with your credit card company.

    Cash on delivery (cash)

    • The payment method for cash on delivery is cash . Please pay the total amount to the delivery company when you receive the product.
    • Cash on delivery fees vary depending on the purchase amount below.
    Purchase amount less than 10,000 yen: 330 yen
    10,000 yen or more: 440 yen
    20,000 yen or more: Free

    Bank transfer (prepayment), Postal transfer (prepayment)

    • After placing your order, we will notify you of the total amount, bank account details, etc.
    • Please make the payment within 10 days after contacting us.
    • The product will be shipped after payment is confirmed.

    PayPal

    • You can pay using your PayPal account.
    • Please follow the instructions on the PayPal site to complete the payment procedure.
    • Please make sure that the address registered in your PayPal account and the shipping address when placing your order match exactly. If they do not match, we may cancel your order.

    Apple Pay

    • You can pay with your Apple Pay account.
    • Please follow the instructions on the Apple Pay site to complete the payment procedure.

    Shop Pay

    • You can pay using your Shop Pay account.
    • Please follow the instructions on the Shop Pay site to complete the payment procedure.

    Google Pay

    • You can pay with your Google Pay account.
    • Please follow the instructions on the Google Pay site to complete the payment procedure.

    About delivery - within Japan

    • Delivery will be made by Sagawa Express, Yamato Transport, or Japan Post. (Please understand that you may not be able to choose the delivery company depending on the size of the product or the region of delivery.)
    • Shipping fee is 550 yen nationwide.
    • For purchases over 8,800 yen (tax included) , shipping is free .
    • We will ship within 1-2 business days from the date of your order. (Excluding holidays)
    • For overseas deliveries, we use EMS (International Express Mail). (After you place your order, we will contact you with the total amount including shipping, and we will ship it after receiving your approval.)

        Regarding returns and exchanges - within Japan

        • Please contact us via email or phone to inform us of your return or exchange within one week of receiving the product. We will contact you shortly regarding the return of the product.
        • Please note that returns or exchanges are not possible in the following cases.
        1. Products that have been delivered for more than a week.
        2. Products that have been used or that our store determines have been altered or washed.
        3. Products where the attached product tag or price tag is lost or damaged.
        4. Items with wear and tear (wrinkles, dirt, odor) that would not occur when trying on the product.
        • Please note that in the case of returns or exchanges due to reasons such as the size of the product not fitting, the customer will be responsible for the round-trip shipping costs.
        • If the product is shipped incorrectly or is defective, we will cover the return shipping costs.

        [Return address] Address: HEAD LOCK, 2-5-15 Ogawamachi, Mutsu City, Aomori Prefecture 035-0071

        [Contact information] 0175-23-6347 Click here for inquiries